Frequently Asked Questions

Are there special bandwidth and storage limitations during the 30 day free Trial period?

Yes, during the trial period your CDN Bandwidth is hard-capped to 5 GB and your Video Archive storage is hard-capped to 1 GB. You can lift these caps at anytime during the trial period by simply upgrading to a paid plan.

What happens to my account after my 30 day trial expires?

If your account is not upgraded or canceled before the end of your trial period, your account will be automatically enrolled in the monthly pricing plan you signed up for.

What are Max Concurrent Viewers?

This is the total number of individual devices accessing your Millicast stream for both publishing and viewing. Additional streams will be automatically rejected.

What is Included CDN Bandwidth?

Included CDN Bandwidth is the total amount of bandwidth included per month with your Millicast pricing plan for no additional cost.
This bandwidth is used when publishing and delivering your streams to your viewers.

What is Additional CDN Bandwidth?

This is cost for bandwidth used over the Included CDN Bandwidth of your Millicast pricing plan.
Bandwidth overages are automatically billed at the end of your monthly billing cycle and are charged at the per GB rate corresponding to your pricing plan.
You can avoid bandwidth overage fees by upgrading your account prior to the end of your monthly billing cycle.

What is Video Archive?

The Video Archive feature allows you to record and store your video streams as MP4 files on the Millicast cloud.

How am I billed for Video Archiving?

Video Archive prices are billed hourly, calculated our over a period of 1 month. For example, if you stored 1 GB on our servers for 15 days @ $0.15 per GB/month, you would be billed approximately $0.075 for those 15 days of storage. The per GB price includes the costs associated with the capturing and processing the recordings.

What is TURN Server Relay?

TURN server relay is necessary for WebRTC connectivity through complex networks and firewalls that would have otherwise prevented any media transmission over WebRTC protocols. An average of 15%-30% of all WebRTC transmissions require TURN relay. This functionality is included by default with your Millicast service.

What is OBS Studio for Millicast?

OBS Studio (Open Broadcaster Software) is the open-source standard for live, HD video broadcasting. We have extended OBS to support WebRTC and the Millicast platform and provide this to you free of charge.

What are iOS and Andriod SDKs?

These are Software Development Kits that enable developers to quickly and easily integrate Millicast into native iOS and Android applications.
Currently Millicast provides SDKs for Javascript, React Native, obj-C and Java.

What are Delivery Regions?

These are the geographic regions which Millicast can deliver the lowest possible latency to your viewers based on the distance of our edge servers and the end-viewers. All production Millicast accounts utilize our entire global network and streams are automatically routed to and from the region closest to the publisher and viewer.

What is the minimum billing term?

1 month. However, quarterly and annual billing options are available, please contact us for more information.

What Technical Support do you provide?

Our technical support team are experts in WebRTC and are here to assist you in implementing and troubleshooting the Millicast service. Feel free to email us anytime @ support@millicast.com

What are your Terms of Service?

Click here to read our Terms of Service agreement.

Have more questions?

Please feel free to contact us anytime, we're happy to help answer your questions.